Refund policy

We aim to ensure customer satisfaction with every purchase.

Returns

  • Returns are accepted within 7 days of delivery

  • Items must be unused, unwashed, and in original packaging

Non-Returnable Items

  • Items damaged due to misuse

  • Products marked as non-returnable on the product page

Refunds

  • Once the returned item is received and inspected, refunds are processed within 5–7 business days

  • Refunds are issued to the original payment method

Damaged or Incorrect Items

If you receive a damaged or wrong product, contact us within 48 hours of delivery with photos.

Contact for Returns

πŸ“§ support@auralivinggear.store